Virtual care is a convenient way to access medical support without having to go into a doctor’s office or clinic. It provides convenient healthcare and treatment over the phone or online so you can use it at home or on the go. It is particularly beneficial if you’re feeling unwell, have limited mobility or supports, or live in remote or underserved areas.

With virtual care through our partner Gotodoctor, you can speak to a licensed Canadian physician about medical questions, prescription renewals, laboratory diagnostic requests and referrals. The Gotodoctor team can address a wide range of health and wellness concerns that you would typically make an in-person medical appointment for, including:

Virtual care can be very beneficial to ensure you don’t need to leave your home when sick, while also providing medical support to those who may have disabilities, limited supports or reside in more remote or under serviced areas.

To confirm you have virtual care coverage as part of your Manitoba Blue Cross benefits plan, click View coverage. If virtual care coverage is included in your benefits plan, it will be listed here.

To book an appointment for virtual care coverage visit gotodoctor.ca/mbbluecross. Click the Book now button and enter your Manitoba Blue Cross certificate number and submit your request for the desired service.

Save time by registering in advance so you can skip this step when booking future appointments. Visit gotodoctor.ca/mbbluecross and click Register now to fill out the form. You can also request an appointment immediately after registering.

If virtual care is part of your Manitoba Blue Cross health benefits plan, you and all eligible members covered under your plan can access virtual/in-person physician care and treatment at no cost through our partner Gotodoctor. (To confirm coverage, click View coverage. If virtual care coverage is included in your benefits plan, it will be listed here.)

In addition, Gotodoctor’s network of virtual pharmacy clinics and in-person clinics provides an enhanced level of care. With over 250 locations currently available across Canada, including over 10 locations in Manitoba, you can access on-site diagnostic testing and comprehensive assessments that go beyond standard virtual care.

Virtual care services are available seven days a week, including evenings and weekends. Exact hours for each day can vary based on the volume of requests.

You can book an appointment online at any time for a future date and time.

There are no charges for services covered under the public health care system.

Charges may apply for publicly non-insured services, which are guided by the College of Physicians & Surgeons of Manitoba or the applicable physicians’ association in your province. Examples of uninsured services include sick notes for work or school purposes, prescriptions for insurance claims and driver’s fitness exams. For full details on uninsured services, visit the Doctors Manitoba website* or your province’s applicable association.

*Details regarding fees and responsibilities on the Doctor’s Manitoba website are guidelines and do not necessarily denote the exact fees that may be charged for uninsured services by Gotodoctor or another provider.

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There is no limit to the number of virtual care sessions available to you as part of your Manitoba Blue Cross health benefits plan. You can access care any time you need medical support.

Gotodoctor.ca is a trusted virtual care/in-person physician care provider that conveniently connects you with professional healthcare wherever you are, on your own schedule, to save time and effort. Gotodoctor and its partner Enhanced Care have operated virtual healthcare clinics since 2012.

From medical questions and prescription renewals to laboratory diagnostic requests and referrals, the Gotodoctor team supports you as part of your Manitoba Blue Cross health benefits plan.

Gotodoctor’s network of more than 250 virtual pharmacy clinics and in-person clinics currently available across Canada, including more than 10 locations in Manitoba, provides access to on-site diagnostic testing and comprehensive assessments, going beyond standard virtual care.

The Gotodoctor team includes over 70 licensed Canadian doctors and nurse practitioners, many of whom run in-person family practices while also providing virtual care with Gotodoctor. You will be treated by a health professional that resides in the same province.

To ensure you have the necessary support, Gotodoctor also has a team of in-house specialists in psychiatry, orthopedics, internal medicine and workplace safety.

You can request a specific doctor when booking your appointment for continuity of care. (Appointments are subject to availability, but requests will be accommodated when possible.)

If a prescription is required as part of your treatment, the doctor will send it to your preferred pharmacy. You can then pick it up or request home delivery (if available). If you do not have a preferred pharmacy, Gotodoctor will offer a list of nearby pharmacies to choose from. (Your chosen pharmacy will be saved for future use.)

If the doctor determines a lab order or referral is required, this can be provided through the Gotodoctor service.

Sometimes virtual care alone is not enough. Gotodoctor’s wide network of virtual clinics located inside pharmacies/facilities, allow for an enhanced level of care. The Gotodoctor doctor can work with the on-site pharmacy team and healthcare professionals to provide additional diagnostic tools and assessments to best support your health.

There are over 250 in-person pharmacy locations currently available throughout Canada, including more than 10 located in Manitoba. Additional locations continue to be opened, providing you with convenient patient-centric primary care service nationwide.

You can find a current list of virtual clinic locations here.

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In addition to virtual care coverage as part of your benefits plan, you can access Gotodoctor’s Health System Navigator service at half price. (Manitoba Blue Cross members pay $125 per use; retail cost is $250 per use.)

With this beneficial resource, you get a personal healthcare assistant who can:

• get you faster appointments for a specialist, doctor or imaging tests.
• find family physicians accepting new patients.
• identify public healthcare options and resources available.
• provide recommendations on additional resources available under employee benefits and other sources.

To access Health System Navigator, visit gotodoctor.ca/mbbluecross.  Click Book now, enter your Manitoba Blue Cross certificate number and choose Health System Navigator to submit your request.

No. Virtual care coverage is not available to those travelling outside of Canada due to legislative restrictions of the College of Physicians and Surgeons of Manitoba or equivalent bodies in other provinces. Health care is governed by provincial legislation which can vary between provinces and internationally.

If you are outside of Manitoba and need medical support, click here for information on Manitoba Blue Cross travel coverage (if applicable) or contact your travel insurance provider.

Yes, Gotodoctor.ca takes the protection of personal health information very seriously. They employ strong security safeguards to protect the confidentiality, integrity and availability of data, protecting your information in ways that meet all privacy law and industry standards.

All back-end electronic medical records and video conferencing services are certified by provincial health authorities and ISO Security Standard. Gotodoctor maintains the highest standards of security to ensure that all patient data is safely secured and adheres to all Privacy Information Protection and Electronic Documents Act (PIPEDA) requirements, set forth by the Government of Canada, and the Personal Health Information Protection Act (“PHIPA”) as enacted by the Government of Ontario.

Learn more about Gotodoctor’s privacy policy here.

As part of your virtual/in-person physician care benefits, you are also eligible to save 20 per cent off regular-priced Rexall-corporate brand products every day, including*:

To access your exclusive savings, register for Preferred Perks at https://www.letsbewell.ca/preferred-perks and link to a new or existing Rexall Be Well^™ account using access code gotodoctor. (Please allow up to 24 hours for the activation to take effect in your Be Well account. You’ll receive an email confirmation once the linking is complete.)

Download Rexall’s Be Well app on your smartphone and show the card in app to save, plus earn points for even more savings! (If you’d prefer a physical card, visit any Rexall location and ask a team member for the Be Well card and follow the instructions above to link Preferred Perks to your Be Well account.)

*Prescription medications and some other products are excluded from the Preferred Perks program. Eligible brands are subject to change.